Leadership

Origin: London, UK
Based In New York
©2024
Inspiring Passion, Fostering Innovation, and Embracing Diversity.
I lead by examplecultivating a deep passion for UX, while encouraging and an open-minded approach. I prioritize diversity, empathy and upholding a commitment to continuous innovation, steering clear of complacency from past successes.  
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↳ My mission

I prioritize understanding user needs and empowering designers to excel, celebrating our shared successes. Bridging visionary ideas with achievable solutions, I strive to shape a future within reach.
Design is about understanding user needs, solving the right problems, and delivering value.

Design with Purpose

01
I empower designers to thrive through frameworks, coaching, and celebration of successes, while also instilling accountability for their work.

Creative Accountability

02
Innovation requires visionary yet achievable approaches. Together, we bridge imagination and reality, shaping tangible and impactful outcomes.

Tangible Innovation

03
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Collaboration = Success

↳ Tools and Processes

In my career, I've crafted frameworks and toolkits for UX designers, encouraging creativity, efficiency, and innovation to boost individual and team productivity, and drive organizational success.

↳ Leadership Metrics

More About Me
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Equally meaningful is nurturing designers, helping them advance, feel accomplished, and empowered.  
Designers Overseen
400
Global Ranking
1% on ADPList
Directly Responsible For
100 Hires

↳ More Accomplishments

→ Leading globally distributed multidisciplinary teams across 7 time zones
→ Setting design standards, best practices and guidelines rolled out across agencies with a combined revenue of $500M
→ Leading a lean design team to deliver an M&A platform that contributed to  $5.1 trillion in Deals Values for PwC, an increase of 57% from the year prior
→ Scaling an in-house Product Design department from scratch for Knotel, which reached unicorn status in 2018
→ Setting standards of excellence as an Instructor at the School of Visual Arts for the Masters in Fine Arts (MFA) Interaction Design program 
→ Provided 1:1 pro-bono mentorship to 300+ external designers (on-going)
I've forged enduring professional partnerships, some for over 15 years.

↳ Trusted by (amongst others)

AT&T
BMW
Chase
Hilton
Intel
Meta
Samsung
Warner Brothers

↳ Testimonials

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Erik Manley
COO - Very Good Ventures
I had the pleasure of working with Serra at frog, where she led large, often complex creative engagements. Serra is very talented: an accomplished leader, manager and designer, adept at growing client relationships, who is also a lot of fun to work with -- not an easy combination to find, and I hope to get a chance to work with her again!
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Aviad Stein
CXO - Broadridge
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Bradley Greenwood
CEO - Scalio (Inventors of the predecessor of ARKit)
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Courtney Brown
VP, Head of Business Development NA, frog
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Dan DiCiuccio
UX Lead, Critical Mass
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Dan Crippen
Project Management / Scrum Master, Sony